Is it Live or is it Memorex Crappy CS?

February 6, 2010 · Posted in Rants . . . · Comment 

oh dear, another day, another poor online customer service experience . . .

A few days ago (see previous post) I had a poor experience using a companies Live online chat service. The problem there was caused by a lack of information on the part of the operator and, it would seem, their supervisor.

Today I had another question to a different company called Heatmiser Read more

Am I going mad?

February 3, 2010 · Posted in Rants . . . · 2 Comments 

I’ve just finished what should have been the answer to a simple question directed at website

I have their free iPhone application installed which allows you to download a 7 day timetable for a specific journey so that you can access it when you’re out of coverage (say underground?). The problem I have is that I can find no way of updating the timetable, despite the app continually reminding me that it was downloaded on November the 19th.

After several minutes of frustrated clicking around their website I hit the ‘Contact Us’ link Read more