Is it Live or is it Memorex Crappy CS?
oh dear, another day, another poor online customer service experience . . .
A few days ago (see previous post) I had a poor experience using a companies Live online chat service. The problem there was caused by a lack of information on the part of the operator and, it would seem, their supervisor.
Today I had another question to a different company called Heatmiser Read more
Am I going mad?
I’ve just finished what should have been the answer to a simple question directed at thetrainline.com website
I have their free iPhone application installed which allows you to download a 7 day timetable for a specific journey so that you can access it when you’re out of coverage (say underground?). The problem I have is that I can find no way of updating the timetable, despite the app continually reminding me that it was downloaded on November the 19th.
After several minutes of frustrated clicking around their website I hit the ‘Contact Us’ link Read more
Things that make you go Aaaaarrrrrrgggggghhhhhhhh!
I’m not talking about politics or religion here . . . I can brush those off because a) I don’t believe in either and b) they both work great for individuals but end up as infinitely corrupt for any sort of organisation . . . bah humbug!
No, what I’m talking about here is something that makes everyone’s blood boil . . . traffic.
Almost everyone that uses the public highways and byways is clearly an idiot! Read more
Becoming Irrational . . .
Everyone has mental baggage that jumps up and smacks you without warning don’t they? Be they irrational fears, likes loves or hates. While my move to a job in central London and the accompanying daily hour and a half commute has been going well overall, I have found that it has highlighted some of my seemingly irrational hatreds (either that or I’m just getting old).
Odd that I mention the commute because I’ve just been reminded of this while out buying my lunch . . . what is it with shops insisting on giving out plastic bags for everything? I’ve brought a sandwich and a drink. Do I really need a plastic bag? If you look outside our office near Tower Bridge at lunchtime you will see apparently thousands of people carrying small green plastic bags from Marks & Spencer. I thought they were supposed to be leading the environmental campaign by charging people for bags? No sign of it here. And how much would it take to make you think twice about taking a bag? 5p? 10p? £1?!? All you’re going to do with it is carry your one sandwich about 200 yards back to your office and then throw the things away, ultimately into a landfill . . . aaaaahhhhhhhhhh!!
Ahem. Sorry about that. Should I really get started on the string of smokers camped outside London Bridge Tube station every morning combining with the queue from the London Dungeon and at least 4 newspaper sellers/give-awayers plus fancy-dressed idiots from the London Bridge Experience (wtf!) giving out flyers, all of whom are stopping me from getting home, and in the case of the smokers, all camped about half an inch away from the no smoking area, ganging up to choke me as well!
Yea, probably not today eh.
